Dispatch Volunteer Role

Responsibilities

  • Assign Rescue Tickets from Noggin Based on 1) Priority decided by Vetters and 2) Proximity of rescue team (division)
  • Track Activities and location of assigned rescue team (division) via Glympse/ Noggin/ Zello
  • Help Rescue Teams (divisions) find Routes via Satellite
  • Send updates on rescue team to dispatch Manager
  • Communicate with Rescue Team (Division) for location and status of Rescue Tickets / Evacuees
  • Maintain Contact with Multiple People (Dispatch Management, Peer Dispatchers, Rescue Teams (Divisions)) across multiple communication channels (Zello, Glympse, Text, Noggin)
  • Compile Data and Communicate to Dispatch Manager (information such as Number of Rescue Volunteers in the Area, Challenges, Supplies Needed, Alternate Routes, Type of Watercraft Appropriate, Weather and Flooding Updates)
  • Prevent “rescues of rescuers.” Immediately contact Dispatch Supervisor to make safety calls.
  • Alert “Evacuees” when rescue is in route via text . Put clear notes into noggin for each contact with Rescue Tickets/ Evacuees

 

Requirements/ Skills:

  • Interpersonal Skills
  • Able to remain calm and focused during crisis
  • Tech Savviness (Able to Make Phone Calls, Text, Use apps like Zello, Noggin  (can use instructional video to learn how to use the apps) )
  • Ability to work multiple apps concurrently
  • Database entry
  • Able to Maintain Clear Communication under pressure
  • Ability to Follow Instructions, Respect Leadership Calls
  • Ability to Communicate Clear Instructions to Rescue Team (Division)
  • Excellent time management and organizational skills
  • Access to stable internet connection, preferably multiple devices (computer , phone, tablet)

 

Do:

  • Only sign up for a shift if you have the proper equipment. You must have at least 2  devices- 1) a laptop or  desktop 2) tablet or smartphone. Must have access to a solid power source and internet connection.  Earbuds/ headphones with a mic are recommended
  • Communicate Regularly with Dispatch Manager, Rescue Team, and other Cajun Navy Relief Leads.
  • Immediately Stop operations if Safety Officer or Dispatch Manager makes a call
  • Hand-off intensive communication/ rescues  to a dispatch or vetter who can focus complete attention on that 1 specific rescue , so that you can focus on your entire rescue team/ divisions and their rescue tickets
  • Take Breaks. Sleep before taking on another volunteer shift. Ask for support from Debrief and Support Team  for yourself or evacuees in crisis. Take care of yourself if you have been working with people experiencing danger, stress, or crisis.
  • Work closely with an experienced Vetter on your team
  • Reach out to dispatch/ vetting  supervisor for clarification
  • Sign up shifts of at least 3 hours
  • Take Breaks and Sleep with Apps off
  • Roll over open calls to Dispatch/ Vetting manager / another volunteer when you are taking a break
  • Maintain your personal obligations

 

Don’t

  • Close shift without hand-off of all open assigned tickets  and  ensuring Dispatch Manager and  new dispatcher are in communication with all boats that are in the field
  • Create channels, run dispatch without support of the Dispatch Team
  • Hog the channel – Communication must be concise, in less than 20 seconds,
  • Attempt to merge dispatch and vetting responsibilities
  • Work with unstable power and internet sources
  • Work more than 14 hours straight shift
  • Request donations or compensation