Vetter Volunteer Role

Responsibilities

  • Convert Phone Calls, Social Media Posts, etc.  into Noggin Rescue Tickets
  • Unduplicate Rescue Tickets in Noggin
  • Call/ Contact requesters to verify validity and severity of rescue requests
  • Treat each requester with compassion (Every request should be considered an emergency, it is an emergency  to the requester.)
  • Use decision tree to prioritize rescues
  • Enter Rescue Tickets and Prioritization Data into Database
  • Implement the 5 W’s (who where when why and what) consistently in each data entry or communication . This information  helps even a seasoned vetter in times of emergency.
  • Communicate with Vetter, Debrief, and Dispatch Teams

 

Requirements/ Skills:

  • Interpersonal Skills
  • Able to remain calm and focused during crisis
  • Ability to multi-task
  • Access to stable internet connection, preferably multiple devices (computer , phone, tablet)
  • Able to Make Phone Calls, Text, Use apps like Zello, Noggin  (can use instructional video)
  • Able to maintain multiple communication channels
  • Ability to receive and follow instructions from Vetter Manager, Peer Vetter, and other volunteers

 

Do:

  • Work closely with an experienced Vetter on your team
  • Reach out to Vetting Manager for clarification
  • Ask for support from Debrief/ Support Team for yourself and persons in crisis
  • Take Breaks and Sleep (with Apps off!) Take care of yourself if you have been working with people in danger, stress, crisis
  • Sign up for shifts of at least 3 hours
  • Roll over open calls to Dispatch/ Vetting manager / another volunteer when you are taking a break
  • Work from a stable “home base” with stable internet , outside of disaster
  • Maintain your personal obligations
  • Share the work load or let people know if demand is bigger than what you are able to take on effectively

 

Don’t:

  • Attempt to dispatch emergencies you are vetting
  • Vett while in disaster area
  • Continue Work with unstable power and internet sources
  • Work more than 14 hours straight shift
  • Request donations or compensation
  • Take on more than you can handle. Share the work load!